Head of Global Operations

Benetics AI helps construction teams spend more time building and less time on documentation. Our voice assistant works in 100+ languages. Over 500 companies across 10+ countries already use it. We are bootstrapped, cash-flow positive, and growing in triple digits.

Our next phase takes us further across Europe and into the US. We are looking for a hands-on operations leader to build how the company runs: turn strategy into operating and financial plans, give teams clear priorities, and make sure we deliver as we grow internationally.

We run a human-augmented company where details are key. Once we identify and understand problems, we automate and steer. Work with a world-class team to become a global player.

Tasks

Reporting to the CEO, you own how Benetics plans, operates, and executes. You connect the founders and team leads, turn priorities into funded plans with clear responsibilities, and stay close to the work. You build the processes, team, and financial visibility we need to make decisions and follow through.

Build the way we run the company

• Turn company strategy into an annual operating plan with clear priorities, targets, owners, and quarterly milestones.

• Run weekly execution reviews and monthly business reviews. Track performance, resolve cross-team bottlenecks, and follow through until decisions turn into results.

• Own the annual budget and rolling forecasts for revenue, costs, and cash. Connect the financial plan to hiring, capacity, and international expansion.

• Build and lead the operations function. Set clear responsibilities, hire and develop people, and decide where specialist partners can help us scale.

• Get into the work yourself: fix broken things, improve internal processes, and automate repetitive tasks. Build systems the team can use without relying on the founders for every decision.

Internationalisation

• Turn market-entry decisions into launch plans with owners, milestones, budgets and clear criteria for readiness.

• Get on the ground in priority markets. Meet customers and partners, understand local workflows and resolve the practical barriers to adoption.

• Coordinate local hiring, service providers, operating arrangements such as reseller contracts and entity setup. Make sure each market can deliver what we sell.

• Build repeatable operational GTM playbooks while adapting to how customers actually work in each country.

Business foundations

• Manage operating spend, purchasing and provider performance against the agreed plan. Make sure external partners deliver and spending decisions have clear owners.

• Coordinate the fiduciary, payroll providers and legal counsel so financial reporting, employment administration and compliance keep pace with expansion.

• Ensure finance and legal work has clear owners and deadlines. Accounting, tax filings and complex legal advice sit with qualified specialists; your responsibility is to make the overall operation work.

Requirements

• Experience owning an operations function or substantial business unit as Head of Operations, Director of Operations, General Manager or in a comparable role.

• A track record of turning strategy into operating plans, building practical processes and improving execution as a business grows, ideally across countries.

• A record of leading people and cross-functional execution, with personal accountability for results.

• Comfort switching between a market expansion plan and the practical work needed to deliver it: visiting a customer, fixing a handover, selecting a provider or coaching a new hire.

• Experience owning budgets, financial forecasts and business performance reviews. You can connect operational choices to cash and unit economics, and use the numbers to guide hiring, spending and growth.

• Fluent in German and English, and willing to travel regularly across Europe and to the US as the business requires.

• Experience with building

Nice to have

• Experience in B2B software, frontline workforces, or construction.

• A Chief of Staff, consulting or founder background with direct responsibility for implementation, teams and measurable operating outcomes.

This is a hands-on leadership role. You build the plan, work through the numbers, and solve operational problems yourself. You also develop the people and systems that let the company run well across markets as it grows.

Benefits

• A direct partnership with the CEO and responsibility for how Benetics runs, allocates resources, and scales internationally.

• The scope to build a global operations function and see the effect of your work with customers and colleagues.

• Freedom to choose practical tools, providers and ways of working.

• A Zürich base, on site Monday to Thursday when not traveling, with flexible hours and holiday planning.

• Salary plus a meaningful piece of the company.

How we hire

1. Introduction, 15-minute video call

2. Conversation with one of the founders, 30 minutes, about the company, the numbers and the role

3. A practical case with the team, remote or in Zürich. We work through our real model and one open question together. There is no homework to hand in.

4. Final conversation and decision. We decide quickly and tell you why.

Don't you meet every requirement? Apply anyway. Tell us in two paragraphs about the messiest finance or legal situation you have sorted out. You don't need a cover letter.

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