Full-Time Receptionist (Female)

About the Role

Key Responsibilities

• Client Experience: Welcome every client warmly, delivering a personalized, high-end experience from arrival to departure.
• Appointment Management: Manage client bookings, schedule appointments, and ensure smooth daily operations.
• Communication: Answer incoming phone calls, messages, and inquiries promptly and professionally.
• Client Retention: Build strong relationships, support client retention, and coordinate follow-ups and appointment reminders.
• Client Outreach: Identify and connect with prospective new clients.
• Front-Office Operations: Handle daily POS transactions and keep basic accounting records accurate.
• Record Keeping: Maintain accurate and confidential client information.
• Lounge Standards: Keep the reception area and client lounge immaculate, elegant, and presentable at all times.
• Team Coordination: Work closely with therapists and management to ensure flawless visits.

Qualifications & Requirements

• Gender: Female candidates only.
• Education: Bachelor’s degree in Administration or Business Administration.
• Experience: 3+ years in receptionist or customer service roles, ideally within a premium, hospitality, or luxury setting.
• Languages: Fluent in spoken and written English and Swahili.
• Tech Skills: Proficient with computers, tablets, booking software, email, and local POS systems.
• Personal Attributes: Well-groomed, discreet, detail-oriented, client-focused, with a warm and positive attitude.
• Core Competencies: Strong organizational, communication, and multitasking skills.

How to Apply