IT and Administrative Specialist

The IT and Administrative Specialist supports the reliability and day-to-day operation of Striving For All’s technology environment and related administrative activities, with a focus on the organisation’s digital platforms and infrastructure.

Core responsibilities:
- Monitor internet connectivity, troubleshoot basic network issues and coordinate with internet service providers.
- Monitor CCTV and camera systems, ensure secure access and coordinate maintenance or repairs.
- Provide first-line support, setup and maintenance for computers, printers, projectors, screens and mobile devices; troubleshoot issues and escalate advanced problems.
- Manage user accounts and support IT onboarding and offboarding while enforcing data security and confidentiality procedures.
- Maintain technology asset inventories and movement logs, conduct physical checks and plan equipment replacements.
- Coordinate with vendors and maintain IT documentation, contracts, invoices, quotations, warranties, subscriptions and procurement records.
- Assist with office logistics, supplies, facility maintenance, event organisation, travel arrangements and meeting scheduling.

The role uses ITIL-aligned first-line support, ticket tracking, asset management and user-centred service delivery. Tools include ticketing systems, asset inventory logs, digital documentation databases, Google Workspace, Microsoft 365, network diagnostics and CCTV/IP camera monitoring software.

Expected deliverables include an up-to-date IT asset inventory, timely resolution of support tickets, maintained vendor and procurement documentation, and secure user access records with prompt onboarding and offboarding configurations.

Comment postuler :
All applications must be submitted online at: https://strivingforall.org/careers

Application deadline: November 11, 2026.

Requirements

Experience:
- 1 to 3 years of experience in IT support, help desk, technical support, systems support or a similar role.
- Experience in non-profits or office environments is an advantage.

Technical skills:
- Proficiency in computer hardware and software troubleshooting.
- Basic networking knowledge, including Wi-Fi, routers and switches.
- User account management and knowledge of cybersecurity best practices.

Tools:
- Hands-on experience with Microsoft Office or Google Workspace administration.
- Familiarity with CCTV/IP camera systems.
- Experience using structured inventory tracking tools.

Personal qualities:
- Strong attention to detail, customer-service orientation and analytical problem-solving skills.
- Confidentiality.
- Professional-level proficiency in English; knowledge of French is an advantage.

Education: Diploma, HND or Bachelor’s degree in Computer Science, IT, Networking or equivalent practical experience.