Customer service officer / ticket seller

OVERVIEWWe are looking for an honest, fast, and customer-friendly Customer Service Officer/Ticket Seller to manage ticket sales, and ensure smooth boarding of passengers.Reports to: Operations SupervisorEmployment Type: Full timeApplication Deadline: Not SpecifiedPOSITION: CUSTOMER SERVICE OFFICER / TICKET SELLERJOB TYPE: Full TimeKEY REQUIREMENTSRequirements & Qualifications:MSCE or Diploma in Business, Marketing or related field.1+ year experience in ticketing, cashier, or customer service (bus company experience is an advantage).Able to work with figures quickly and accurately.Computer literate – MS Excel / booking system.Fluent in Chichewa and English.Honest, trustworthy, and good with people.Able to work early mornings, weekends, and public holidays.Key Skills:Cash handling, customer care, communication, attention to detail, ability to work under pressure.KEY DUTIES & RESPONSIBILITIES1. Ticketing & Sales:Sell tickets for all routes using manual books or electronic system.Issue correct tickets, seat numbers, and receipts.Manage advance bookings and reservations.2. Office Handling & Reporting:Sales report balancing daily.Maintain accurate daily sales records and passenger manifest.Submit daily cash and sales report to supervisor.Safeguard ticket books and company money.3. Customer Service:Provide accurate information on fares, departure times, routes, and luggage policy.Assist passengers with inquiries, complaints, and boarding.Maintain professional and polite conduct at all times.4. Operations Coordination:Liaise with drivers and conductors, hand over passenger list.Verify passenger tickets before boarding.Coordinate with luggage handler on excess luggage charges.Report delays, cancellations, or issues to management immediately.5. Office & Compliance:Keep booking office clean, organized and secure.Adhere to company pricing – no overcharging or undercharging.Follow all company policies on refunds, cancellations and discounts.Wear uniform and ID badge on duty.HOW TO APPLYTo apply, send your CV and a cover letter to:Email: ulemubusservuces6@gmail.comWhatsApp: 0996796455Or drop your application at our Wenera Office in Blantyre.Only shortlisted candidates will be contacted. Ulemu Bus Services is an equal opportunity employer.