Operations manager

OVERVIEWTrident Security Company Limited invites applications from suitably qualified, experienced, and dedicated professionals for the position of Operations Manager, based in Blantyre, Malawi.The Operations Manager will oversee and coordinate regional security operations, ensuring the effective deployment and management of security personnel, Reaction Teams, company assets, and operational resources. The role also involves staff supervision, customer service, incident investigation, fleet and facilities management, and maintaining high standards of security service delivery.JOB TYPE: Full TimeDate Posted: Wednesday, 21st October 2026POSITION: OPERATIONS MANAGERJOB SUMMARYThe Operations Manager will be responsible for ensuring efficient security operations, managing staff performance and welfare, maintaining company assets, handling customer concerns, investigating incidents, and ensuring compliance with company policies and procedures. The successful candidate will also support budgeting, procurement, stock management, debt collection, and the establishment of new client sites.KEY REQUIREMENTSAcademic, Professional Qualifications and ExperienceThe successful candidate should have:A Bachelor's degree or Diploma in Security Management, Business Administration, Operations Management, or a related field.At least five (5) to seven (7) years of relevant work experience in security operations.Experience in a supervisory or managerial position.Strong knowledge of security operations, guard force management, incident investigation, and personnel supervision.Strong leadership, organisational, analytical, and problem-solving skills.Excellent communication, report-writing, and interpersonal skills.High levels of integrity, professionalism, discipline, and accountability.Proficiency in Microsoft Office applications and the preparation of operational reports.DUTIES AND KEY RESPONSIBILITIES1. Security Operations and Personnel ManagementConduct parades, inspections, and routine checks of security guards and Reaction Teams to ensure discipline, preparedness, and compliance with company standards.Ensure adequate staffing and efficient delivery of security services across all sites within the region.Manage staff deployment, attendance, leave administration, and other personnel matters to maintain operational continuity.Handle staff grievances and promote discipline, professionalism, and positive employee relations.Oversee security operations and training activities in line with approved budgets and company standards.Ensure staff performance appraisals are completed and support succession planning.2. Fleet, Assets, and Facilities ManagementManage company assets and properties within the region, ensuring proper use, security, and maintenance.Monitor vehicle fuel consumption and promote efficient use of the branch fleet.Supervise drivers and ensure compliance with company transport policies and procedures.Coordinate vehicle servicing, repairs, and maintenance of office facilities.Ensure proper accountability and maintenance of company equipment and operational resources.3. Customer Service and Quality AssuranceConduct planned and random customer satisfaction surveys to assess service quality and identify areas for improvement.Handle customer complaints, service matters, and operational concerns promptly and professionally.Promote consistent service delivery and address operational weaknesses.4. Incident Management and Claims AdministrationInvestigate security incidents, prepare reports, and implement corrective measures to prevent recurrence.Liaise with the Malawi Police Service and other relevant authorities when necessary.Ensure all claims within the region are properly documented, administered, investigated, and finalised in accordance with company policies and regulations.Prepare and submit accurate weekly and monthly operational feedback reports.5. Site Establishment and Operational DevelopmentPlan, prepare, and coordinate the opening of new client sites within the region.Ensure new sites are adequately staffed, equipped, and operationally ready before service commencement.Conduct site assessments and inspections to verify security arrangements and operational readiness.Implement company policies, procedures, and instructions consistently across all operational areas.6. Procurement, Stocks, and Stores ManagementFacilitate the procurement of goods and services required for effective regional operations, following company procedures.Manage stocks and stores, ensuring proper documentation, accountability, and availability of operational supplies.Monitor stock usage and coordinate replenishment to prevent shortages and unnecessary expenditure.Ensure procurement and asset management activities comply with company policies and approved budgets.7. Budgeting and Financial ManagementAssist in preparing annual regional budgets and operational forecasts.Support the organisation's debt collection efforts through follow-ups and coordi