Network Operations Specialist

Network Operations Specialist

Overview & Qualifications

Education

• Bachelor’s degree in Telecommunications, Information Technology, or a related field.

Experience & Requirements

• 2-4 years’ experience in NOC monitoring or network operations.
• Valid driver’s/rider’s license where regional travel is required.

Core Responsibilities

• Dashboard Monitoring: Monitor core network and IT systems dashboards for alarms and performance anomalies, acknowledging and acting on alarms within defined response times.
• Alarm Logging & Reporting: Log and categorize every alarm and event, and report capacity or performance trends to the Manager – Network Ops.
• Service Activation: Perform service activation tasks according to provisioning requests and approved HLD/LLD designs, within agreed TATs.
• Verification & Testing: Test and verify activated services with the customer or field team before handover, and update activation records.
• Troubleshooting & Restoration: Carry out network troubleshooting and service restoration using defined procedures and runbooks.
• Technical Escalations: Handle technical escalations for network-related tickets from Customer Care and other teams.
• Incident Triage & Escalation: Respond to and triage incidents; escalate to the Core Network Specialist / Manager – Network Ops with complete diagnostic information when needed.
• Stakeholder Communication: Keep Customer Care and affected stakeholders updated on incident status until full restoration.
• Network Security & Compliance: Ensure network security controls (device access, configuration backups, and hardening standards) and compliance with applicable regulatory and licensing obligations.
• Records & Audit Management: Maintain system configuration, customer service records, and audit reporting in compliance with revenue assurance requirements; close audit findings within agreed timelines.
• Performance Reporting: Contribute to daily and weekly performance reporting on network ops with timely escalation where necessary.

Key Competences

• Alert, detail-oriented NOC operator.
• Reliable shift worker (24/7 NOC coverage as required).

Note from Employer:

“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices.”

Only shortlisted applicants will be contacted.