Intern – IT

• Organization: Jhpiego (An Affiliate of Johns Hopkins University)
• Location: Dar es Salaam, Tanzania
• Job ID: 2026-8321
• Employment Status: Part-Time
• Posted Date: November 4, 2026
• Application Deadline: November 10, 2026

Job Overview

Key Responsibilities

1. IT Service Desk & Support

• Provide first-level technical support through the organization’s IT ticketing system.
• Log, categorize, prioritize, track, and resolve support requests according to SLAs.
• Resolve ticket queues, update users on resolution status, and escalate complex issues when needed.

2. Computer Configuration & End-User Support

• Configure, deploy, and maintain desktops, laptops, printers, scanners, and mobile devices.
• Install, upgrade, and troubleshoot operating systems and business applications.
• Assist with staff onboarding and offboarding (workstation setup, equipment allocation).
• Diagnose hardware, software, and connectivity issues while maintaining accurate IT asset records.

3. SharePoint & Microsoft 365 Support

• Support users with SharePoint Online, Teams, OneDrive, Outlook, and related M365 tools.
• Assist in organizing SharePoint content, managing access, and promoting best collaboration practices.

4. Network Infrastructure & Performance

• Monitor network performance, availability, and connectivity (LAN, WAN, Wi-Fi, VPN).
• Assist with routine maintenance, performance optimization, and network troubleshooting.
• Monitor network devices for outages or bottlenecks and maintain network documentation.

5. IT Training & Digital Literacy

• Create user-friendly guides, quick reference documents, and knowledge articles.
• Facilitate bi-weekly end-user training sessions as part of the Click Smart IT Program.
• Train staff on cybersecurity best practices, M365, SharePoint, and IT policies.

6. Information Security & Compliance

• Support endpoint protection, antivirus updates, and vulnerability management.
• Promote cybersecurity awareness and ensure compliance with data protection policies.

7. Documentation, Reporting & Projects

• Maintain accurate IT system inventories, technical procedures, and user manuals.
• Prepare periodic reports on service desk performance and infrastructure activities.
• Assist in digital transformation projects and technical setup for meetings/webinars.

Qualifications & Skills

• Education: Bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering, Telecommunications, Cybersecurity, or a related field.
• Technical Knowledge:
  • Basic computer hardware configuration and troubleshooting.
  • Windows OS, Active Directory, and Microsoft 365 (SharePoint Online, Teams, Outlook).
  • Fundamentals of networking (TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, VPN).
  • Familiarity with IT ticketing systems and IT service desk workflows.
  • Knowledge of cybersecurity principles (added advantage).
• Soft Skills: Ability to create training materials and deliver clear end-user training.

Important Notes

• Pre-Employment Screening: The selected candidate will undergo a pre-employment background investigation.
• Equal Opportunity: Jhpiego is an Affirmative Action/Equal Opportunity Employer.

How to Apply

1. Cover Letter
2. Updated Resume / CV
3. List of References

⚠️ RECRUITMENT SCAM WARNING:

Jhpiego never asks for money or fees at any stage of the recruitment process. Official emails will only come from @jhpiego.org. Report any suspicious activity to Info@jhpiego.org.