Assistant – stores / counter sales

An Engineering, Contracting and Manufacturing Company is inviting applications from suitably qualified, motivated and hardworking individuals to fill the position of SALES ASSISTANT & STORES ASSISTANT.

·      Counter Sales

• Welcome and assist walk-in customers and respond to telephone enquiries professionally.
• Understand customer requirements and recommend suitable electrical and instrumentation products based on their needs.
• Provide accurate product information, specifications, applications, pricing and stock availability.
• Prepare quotations, process customer orders, generate invoices and handle payment transactions.
• Operate Point of Sale (POS) systems and process sales, returns and exchanges accurately.
• Identify opportunities for upselling and cross-selling to maximize sales.
• Maintain good customer relationships and ensure a positive customer experience.

·      Stores and Inventory Management

• Receive, inspect and process incoming stock, ensuring quantities and product specifications match delivery documents.
• Unpack, arrange and replenish stock on shelves and display areas.
• Ensure proper storage, identification, organization and preservation of inventory.
• Assist with regular stocktaking and inventory checks in coordination with the Stock Controller.
• Identify and report stock discrepancies, damaged goods and low stock levels.
• Pick, pack and prepare customer orders for collection, dispatch or transfer.
• Maintain accurate stock records using inventory management systems.

Required Skills and Competencies

• Excellent communication, interpersonal and customer service skills.
• Good sales, marketing and product recommendation skills.
• Basic technical knowledge of electrical and instrumentation products.
• Good knowledge of stock management, inventory control and storekeeping practices.
• Basic understanding of invoicing, POS systems, cashiering and accounts.
• Computer literacy, including Microsoft 365 and other basic computer applications.
• Good organizational, numerical and time management skills.
• Ability to work independently and as part of a team.
• Positive attitude, integrity, attention to detail and a hardworking personality.

Qualifications and Experience

• Full Grade Twelve Certificate.
• Diploma or Advanced Certificate in Sales and Marketing, Business Administration, Inventory Management, Stores Management or a related field will be an added advantage.
• Relevant experience in counter sales, customer service, storekeeping, inventory management or warehouse operations will be an added advantage and preferred.
• Experience in electrical and instrumentation product sales or stock management will be an added advantage.
• Fluency in English and Bemba is required.
• Basic knowledge of customer service, invoicing, POS systems and accounts is desirable.

Individuals who meet the above requirements must email a hand-written covering letter and CV including professional certificates with three traceable references to: zamjob@gmail.com