IT Sales Executive

We are looking for a proactive, trustworthy Sales Executive to develop our IT products business in Zambia. The role involves finding new customers, building relationships and converting enquiries into sales.

𝗞𝗘𝗬 𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦

• Identify and approach corporate clients, IT resellers, schools, NGOs and other institutions.

• Conduct market visits, sales calls and product presentations.

• Sell laptops, desktops, printers, toners, networking equipment, displays and IT accessories.

• Understand customer requirements and coordinate accurate quotations.

• Confirm specifications, pricing and stock availability internally before making commitments.

• Follow up on enquiries, quotations and payments to complete the sales cycle.

• Develop repeat business and maintain strong customer relationships.

• Maintain accurate CRM records, pipeline stages and follow-up schedules.

• Meet agreed sales, gross profit, activity and new-customer targets.

• Share market feedback, competitor activity and customer requirements with management.

• Coordinate customer complaints, warranty requests and after-sales follow-up.

𝗥𝗘𝗤𝗨𝗜𝗥𝗘𝗠𝗘𝗡𝗧𝗦

• Previous experience in B2B sales, preferably in IT products or electronics.

• Knowledge of the Zambian market and experience developing local business relationships.

• Clear communication, negotiation and customer service skills.

• Ability to understand product specifications and recommend suitable options.

• Comfortable using email, Excel, WhatsApp Business and CRM systems.

• Willingness to conduct regular field visits and travel within Zambia when required.

• Ability to work independently, manage priorities and follow through on commitments.

• Relevant qualification in business, marketing, IT or a related field is an advantage.

𝗜𝗡𝗧𝗘𝗚𝗥𝗜𝗧𝗬 & PROFESSIONAL CONDUCT

• Provide accurate information to customers and management.

• Take responsibility for mistakes and report issues promptly.

• Protect confidential customer information, company pricing and business records.

• Disclose conflicts of interest and decline personal payments or benefits intended to influence business decisions.

• Follow company approval procedures for discounts, credit, payments and delivery commitments.

• Treat customers, suppliers and colleagues with respect.