Technical Operations Manager – Zanzibar

Technical Operations Manager – Zanzibar

Company: Yas | Fiber

Tagline: Let’s grow together, become our Technical Operations Manager – Zanzibar

Overview & Qualifications

Education

• Bachelor’s degree in Telecommunications, Electrical Engineering, or a related field.

Experience & Requirements

• 4+ years of hands-on experience in telecom field operations or network maintenance (ideally with regional/multi-site responsibility).
• Willingness to be based in or travel extensively within the assigned region; must have a valid driver’s license.

Core Responsibilities

• Field Operations: Manage all technical field operations for the assigned region, adhering to the highest standards and SLAs.
• FTTx OSP Management: Plan, design, implement, manage, and optimize the FTTx OSP within the region in line with network standards.
• Maintenance & PM: Own preventive and reactive maintenance of the OSP (Metro, FTTx, and Backbone) for B2B and B2C infrastructure in the region, meeting PM schedule targets.
• Incident Management: Lead incident management to ensure MTTR and SLA assurance for the region, including root cause analysis and corrective actions.
• Quality Control: Ensure QC checks are carried out on completed maintenance and installation work, and act on systemic quality findings.
• Wireless Infrastructure: For regions outside Dar es Salaam: take responsibility for wireless PtP and PtMP infrastructure.
• Subscriber Service Delivery: For regions outside Dar es Salaam: oversee subscriber Service Delivery operations (connection and support) in line with Service Delivery SLAs and standards.
• Contractor Management: Manage contractors operating in the region and hold them accountable to SLA and quality.
• Team Leadership: Manage and develop the regional team (Access Network Team Leader / QC Technicians in Dar es Salaam regions; Field Ops Technicians in upcountry regions), including on-call rotas.
• Data Security: Implement backup encryption and secure data transmission.

Key Competences

• FTTx OSP operations and maintenance practices
• Incident management, MTTR, and SLA governance
• Fiber testing and quality standards (OTDR, splice loss, and power budget)

Note from Employer:

“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices.”

Only shortlisted applicants will be contacted.