Sponsor donor support associate II

OVERVIEWCompassion International is a Christian organisation dedicated to releasing children from poverty in Jesus' name. The organisation works with churches and communities to support children's development and strengthen relationships between sponsored children and their supporters.Compassion International invites applications from suitably qualified candidates for the position of Sponsor Donor Support Associate II, based in Lilongwe, Malawi.The successful candidate will support the participant-supporter connection by processing sponsorship communications, maintaining accurate information, coordinating communication resources from church partners, and ensuring compliance with Compassion's systems, processes and quality standards.JOB TYPE: Local – Fixed-Term Employee (Fixed Term)Date Posted: Thursday, 29th October, 2026Application Deadline: Friday, 13th November, 2026Duty Station: Lilongwe, MalawiPOSITION: SPONSOR DONOR SUPPORT ASSOCIATE IIJOB SUMMARYThe Sponsor Donor Support Associate II will execute day-to-day processes and activities that support communication between sponsored children and their supporters.The role involves processing child sponsorship, child survival, youth and other significant field programme communications. The successful candidate may also coach other Sponsor Donor Support Associates.DUTIES AND KEY RESPONSIBILITIES1. Christian Faith and Ministry CommitmentMaintain a personal relationship with Jesus Christ.Demonstrate a consistent Christian witness and maintain a courteous, Christ-like attitude when dealing with people within and outside Compassion.Faithfully uphold Compassion's ministry in prayer.2. Child Protection and SafeguardingAdvocate for greater awareness of children's needs and protection.Prioritise child protection considerations in all decisions, tasks and activities.Abide by Compassion's Statement of Commitment to Child Protection and Code of Conduct.Report concerns involving child abuse, neglect or exploitation through Compassion's internal reporting process.Support appropriate responses to safeguarding incidents when they occur.3. Communication Resource CoordinationCoordinate the collection of communication resources from church partners, working directly or in collaboration with relevant staff.Ensure communication between supporters, participants and church partners aligns with Sponsor Donor Support standards.Provide production schedules and deadlines.Give feedback on the quality of information received.4. Participant and Supporter Information ManagementGenerate, organise, record and track child, mother-child unit and student information.Process correspondence documents within established timelines.Manage information relating to project gift usage, letters, child updates, registrations, transfers, exits and supporter enquiries.Enter participant and supporter information electronically into the database.Run database reports and maintain accurate computer files.Review, approve or reject child information received.5. Quality Assurance and Process ImprovementReview and correct documents to ensure data accuracy and compliance with Compassion standards.Review participant and supporter communication dashboards and address gaps in communication processes.Identify gaps in understanding of systems, processes and organisational standards.Support capacity-building efforts for church partner staff where necessary.6. Marketing and Programme SupportCollaborate with field office staff to support marketing and external-relations-related information processing.Use knowledge of Compassion's systems and processes to support programme activities.Provide general administrative support where required.Offer technical guidance to other staff on Sponsor Donor Support systems and commonly used programmes.