Various Vacancies

OVERVIEWRenaissance Holdings is a diversified group of companies providing strategic leadership, governance, and oversight to a portfolio of businesses, including Ekhaya Farms, Ekhaya Abattoir, Ekhaya Meats, Ekhaya Foods, Ekhaya Luxury Resort, and IBBC Medical Centre.As part of its continued growth and expansion, Renaissance Holdings invites applications from talented, driven, and experienced professionals to join its subsidiary companies operating across agriculture, food processing, healthcare, hospitality, and related sectors.The group offers diverse opportunities for professional growth, development, and long-term career progression.JOB TYPE: Not specified in the provided advertApplication Deadline: Monday, 9th November, 20261. POSITION: BUTCHERY SPECIALISTCompany: Ekhaya Meats LimitedLocation: BlantyreReports to: Senior Manager – OperationsJOB SUMMARYThe Butchery Specialist will oversee meat processing, production, merchandising, quality assurance, and inventory management. The role focuses on delivering safe, fresh, high-quality meat products while maintaining food safety, operational efficiency, profitability, and excellent customer service.KEY REQUIREMENTSA minimum of a Diploma in Food Science, Meat Processing, Animal Science, or a related field.At least three (3) years of experience in meat production, butchery operations, or retail food processing.Strong knowledge of meat-cutting techniques, food safety standards, HACCP, and quality-control systems.Experience in team leadership, stock management, and sales performance monitoring.Proficiency in Microsoft Office and inventory management systems.DUTIES AND KEY RESPONSIBILITIESSupervise meat cutting, deboning, grinding, processing, packaging, and production activities.Coordinate stock replenishment and procurement from farms, abattoirs, and approved suppliers.Develop and improve meat product recipes in line with customer preferences and market trends.Assist with product costing, pricing strategies, and production planning.Monitor sales performance, gross profit margins, revenue targets, and departmental stock losses.Ensure attractive merchandising, proper product display, and consistent product availability.Supervise, train, coach, and schedule butchery and processing staff.Conduct weekly and monthly stock counts and investigate stock variances.Ensure compliance with food safety regulations, HACCP standards, Malawi Bureau of Standards (MBS) requirements, and local authority regulations.Inspect raw materials and finished products for freshness, presentation, and quality.Enforce FIFO stock rotation and appropriate storage procedures.Promote excellent customer service and provide expert product knowledge.Maintain cleanliness, hygiene, and safety standards.Prepare operational reports and performance updates for management.PROFESSIONAL EXPECTATIONSDemonstrate strong leadership, accountability for product quality and profitability, customer focus, and a commitment to continuous improvement.2. POSITION: CUSTOMER CARE LIAISON OFFICERCompany: Ekhaya Farms Foods LimitedLocation: BlantyreReports to: Shop ManagerJOB SUMMARYThe Customer Care Liaison Officer will build and maintain customer relationships, manage enquiries and complaints, promote customer loyalty, and ensure an exceptional shopping experience. The role also involves communicating customer feedback to management and identifying opportunities to improve sales and service delivery.KEY REQUIREMENTSA minimum of a Diploma in Marketing, Business Administration, Customer Service, Public Relations, or a related field.At least two (2) years of experience in customer service, sales, retail operations, or customer relations.Strong communication, conflict-resolution, and relationship-management skills.Proficiency in Microsoft Office applications.Strong interpersonal and presentation skills.DUTIES AND KEY RESPONSIBILITIESRespond professionally and promptly to customer enquiries, feedback, and complaints.Build and maintain relationships with existing and prospective customers.Follow up on and generate sales opportunities from corporate and key customer accounts.Provide accurate information about products, promotions, and services.Resolve customer complaints and maintain accurate records of interactions and resolutions.Monitor customer satisfaction and identify opportunities for service improvement.Interact with shoppers throughout the store and evaluate their experiences.Communicate customer requests, recommendations, and market trends to management.Monitor service quality across departments and checkout points.Facilitate customer service training and coaching for staff.Promote a clean, safe, and welcoming shopping environment.Support promotional activities and customer engagement initiatives.Prepare customer service reports and recommendations for management.PROFESSIONAL EXPECTATIONSMaintain integrity and confidentiality when handling customer information, deliver exceptional customer experiences, communicate eff