Portfolio Officer

Portfolio Officer Job Vacancy at Hoop Limited – November 2026

Organisation: Hoop Limited
Position: Portfolio Officer
Location: Dar es Salaam, Tanzania
Job Category: Accounting and Finance
Date Posted: November 4, 2026

Key Responsibilities

1. Portfolio Monitoring: Track the device loan portfolio daily, including current, overdue, suspended and defaulted accounts.

2. Delinquency Management: Follow up on overdue accounts according to aging categories and take early action on customers showing signs of repayment difficulties.

3. Recovery Coordination: Work with Agents, Regional Sales Managers (RSMs) and field teams on defaulted accounts. Ensure recovered devices are properly documented and reconciled.

4. Payment Follow-Up: Monitor promises to pay, repayment arrangements and guarantor follow-ups. Verify reported payments with the Finance Department.

5. Risk and Fraud Control: Identify high-risk accounts and report suspected fraud, false customer information and other irregularities.

6. Data Accuracy: Reconcile portfolio records across the company system, Finance Department and Agent records, and resolve any discrepancies.

7. Complaints and Disputes: Investigate portfolio-related customer complaints, including balance and payment disputes.

8. Reporting: Prepare daily, weekly and monthly portfolio, aging and collection reports, including recommendations to management.

Qualifications and Requirements

• Diploma or Bachelor’s degree in Finance, Accounting, Banking, Business Administration or a related field.

• At least 1–2 years of experience in credit, loan portfolio management, collections or microfinance.

• Strong analytical and reporting skills, with good working knowledge of Microsoft Excel.

• Excellent communication and negotiation skills in both Kiswahili and English.

• High level of integrity, attention to detail and ability to handle confidential information.

• Experience in device financing or asset-based lending will be an added advantage.

• Ability to drive and possession of a valid driving licence will be an added advantage.

How to Apply

Interested candidates should send their job applications to the email address below:

Application Email: hoop.humanresource@gmail.com

Suggested Email Subject: Portfolio Officer at Hoop Limited November 2026

Applicants should submit their applications through the provided email address.