Credit Controller

We are seeking a highly organized, detail-oriented, and compassionate Credit Controller to manage outstanding patient accounts, oversee debt recovery processes, and ensure accurate financial records within a healthcare environment.

Responsibilities:

• Manage and monitor aged debt and outstanding patient accounts, ensuring timely follow-ups and effective debt recovery.
• Contact patients, relatives, carers, and legal representatives through phone calls, emails, and letters to discuss outstanding balances and payment arrangements.
• Communicate with elderly and vulnerable patients professionally, demonstrating patience, empathy, and sensitivity to individual circumstances.
• Explain invoices, treatment charges, outstanding balances, and available payment options clearly and accurately.
• Collaborate with families, carers, and individuals holding Power of Attorney to establish payment responsibilities and agree on suitable repayment plans.
• Maintain accurate records of patient communications, payment agreements, account updates, and collection activities.
• Work closely with reception and clinical teams to resolve billing queries, coordinate payment follow-ups, and maintain accurate patient records.
• Reconcile bank payments against patient accounts, ensuring correct payment allocation and timely resolution of discrepancies.
• Support month-end and year-end financial processes by preparing accurate debt reports and payment reconciliation information.
• Prepare weekly debt management reports, monitor key performance indicators (KPIs), and provide updates to management.
• Ensure all debt recovery activities comply with confidentiality requirements, safeguarding considerations, and company procedures.

Requirements:

• Diploma or Bachelor's degree in Accounting, Finance, Business Administration, or a related field is preferred.
• Proven experience in Credit Control, Debt Recovery, Accounts Receivable, Healthcare Billing, or Patient Accounts Administration.
• Experience managing aged debt, payment collections, repayment arrangements, and account reconciliations.
• Strong understanding of payment allocation, bank reconciliations, and basic financial reporting.
• Experience communicating with patients, families, carers, or legal representatives regarding financial matters is advantageous.
• Knowledge of healthcare billing processes and patient management systems is preferred.
• Understanding of patient confidentiality, safeguarding principles, and the needs of vulnerable individuals.
• Proficiency in Microsoft Excel, accounting software, and financial record management.
• Experience preparing debt collection reports and monitoring performance against KPIs.
• Excellent written and verbal English communication skills.