Senior Associate, Subscription Performance

About the team

The Subscription Strategy & Performance team sets the strategic direction and performance bar for Wolt+ and Deliveroo Plus across EMEA. We sit within Subscription EMEA, whose vision is to build the best local-commerce membership programme in the region. The Strategy & Performance team owns the subscription strategy, planning rhythm, and performance, turning subscriber data into priorities, investment choices, and leadership-aligned strategies that other teams can act on. We work closely with other subscription teams and market teams.

About the role

We're looking for a Senior Associate to to own strategic projects and lead analyses that help define the strategy & goals for the team. You’ll partner closely with other subscription team members and local market teams to identify opportunities, align priorities and execute initiatives. You'll be expected to move fluidly between deep-dives, planning inputs, and stakeholder communication, and to be a trusted subscription counterparty on cross-functional projects. Success means you become the trusted counterparty for subscription related topics, leadership trusts your outputs, and your work helps to guide our priorities.

Typical problems you'll own

• Where is subscription performance ahead or behind ambitions, what are the drivers and what interventions should we drive?
• How do we ensure we stay competitive and build a top class membership product across markets?
• What do customers value and how should we improve our product to be closer to our vision of a leading EMEA local-commerce membership programme?

What you’ll be doing

• Identifying opportunities to improve subscription program performance across markets by analyzing gaps, doing opportunity sizing
• Building recommendations on levers to pull & product features to build to boost growth, improve profitability and build a winning subscription program
• Translating findings and recommendations into leadership communications: writing clear strategy documents and presenting recommendations, trade-offs
• Helping to set prioritization among investment choices when engineering, product and ops capacity is limited
• Helping to run the weekly operating & reporting cadence
• Exploring how AI and automation can speed up reporting, insight generation and recurring analysis workflows

Our humble expectations

• 2+ years of experience in strategy & operations, strategy consulting, investments, or business operations - ideally with exposure to subscription/membership businesses, or consumer tech
• Commercial acumen: comfortable with consumer subscriber and marketplace dynamics; able to connect analyses to business implications and understand the consumer lens
• Analytical rigour: You go from question to query to narrative without needing a dedicated data engineer. You can read code, you’re comfortable with AI tools and master spreadsheets
• Bias for action and ownership: you bring structure to ambiguous problems and drive work to a finish, driving execution beyond recommendations
• Cross-functional influence: able to work with product, finance, legal, and local markets and align people around evidence
• Excellent written and verbal communication in English; you present trade-offs clearly to senior audiences
• Based in Helsinki or Berlin and comfortable with occasional cross-border travel as needed

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