Front Office Agent

Job Vacancy at Kibo Palace Hotels & Resorts, Moshi – October 2026

Front Office Agent

Company: Kibo Palace Hotels & Resorts
Position: Front Office Agent
Location: Moshi, Tanzania
Reporting To: Front Office Manager

About Kibo Palace Hotels & Resorts

Kibo Palace Hotels & Resorts is a hospitality company providing accommodation and guest services. The company is seeking a passionate and customer-focused Front Office Agent to join its team in Moshi.

The successful candidate will support daily hotel operations by managing guest check-ins and check-outs, assisting with reservations, processing payments, and ensuring that guests receive professional and welcoming service throughout their stay.

Key Responsibilities

1. Provide exceptional customer service during check-in, check-out, and throughout each guest’s stay.
2. Respond promptly, efficiently, and courteously to guest enquiries and requests.
3. Handle reservation enquiries received by telephone and email in a timely and professional manner.
4. Maintain professionalism and comply with procedures relating to guest confidentiality and company policies.
5. Perform front office operational tasks, including securing payments and issuing room keys.
6. Follow established procedures for credit and cash transactions and accurately post relevant charges to guest accounts.
7. Support guest bookings and reservations with accuracy and attention to detail.
8. Build positive and memorable relationships with guests and hotel team members.
9. Contribute to the smooth operation of the front office and the overall guest experience.

How to Apply

Interested candidates should submit the following documents by email:

• An updated Curriculum Vitae (CV).
• A brief cover letter.

Application Email: recruitment@kibopalacehotel.com

Email Subject: Front Office Agent Moshi

Applicants should ensure that the specified email subject is used when submitting their applications.

Application Deadline: Not specified in the provided vacancy announcement.