Client Service and Sales Officer

Job Vacancy at Twenty4 Company: Client Service and Sales Officer – Dar es Salaam, October 2026

About Twenty4 Company

Twenty4 Company is a printing company in Tanzania known for delivering high-quality printing solutions and excellent customer service. The company prides itself on understanding clients’ needs, paying close attention to detail, and delivering work that meets customer expectations.

Position: Client Service and Sales Officer

• Location: Dar es Salaam, Tanzania

• Reports To: General Manager and Director

• Working Hours:

  • Monday–Friday: 8:30 a.m.–5:30 p.m.

  • Saturday: 8:30 a.m.–1:30 p.m.

Job Summary

The Client Service and Sales Officer will be responsible for winning new clients, achieving agreed sales targets, and growing repeat business through exceptional customer service. The role also involves managing client relationships and coordinating print orders from enquiry to delivery while working closely with the design and production teams to ensure accuracy, quality, and timely completion.

Key Responsibilities

• Prospect for new clients, understand their needs, and win their business through persuasive presentations, responsive service, and consistent follow-up.

• Prepare accurate quotations in collaboration with the General Manager and Director, negotiate within approved terms, and confidently follow up to close sales.

• Record job specifications, including quantity, size, paper or material type, colours, finishing requirements, budget, and delivery deadlines.

• Obtain and document client approval for artwork, proofs, pricing, and specifications before production begins.

• Coordinate with design, production, finishing, and delivery teams while keeping clients informed about progress, timelines, and any changes.

• Inspect completed work to ensure it matches approved specifications for quality, quantity, and finishing before dispatch.

• Respond promptly to calls and messages, resolve customer complaints professionally, and escalate issues when necessary.

• Maintain organised records of quotations, job files, purchase orders, invoices, and delivery notes while following up on payments with the Accounts team.

• Take ownership of agreed sales targets by tracking prospects, conversion rates, and sales performance in Microsoft Excel and taking timely action to close performance gaps.

Qualifications and Requirements

Applicants should meet the following requirements:

• Minimum of two (2) years’ experience in sales or customer service (printing industry experience is an added advantage).

• Diploma or Degree in Business, Marketing, or a related field is an advantage.

• Fluency in both English and Swahili.

• Strong communication and client relationship management skills.

• Proficiency in Microsoft Excel and Microsoft Word.

• Excellent record-keeping and reporting skills.

• Results-driven, persuasive, and motivated to achieve sales targets and build lasting client relationships.

• Strong organisational skills with excellent attention to detail and follow-up.

• Ability to write tenders and prepare bid submissions is an added advantage.

How to Apply

Interested candidates should send their CV and a brief cover letter to:

Email: assistant@twenty4web.com

Subject Line: Client Service and Sales Officer – [Your Name]