Claims Analyst

About UsCIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.About the RoleReporting to the Assistant Claims Manager, this role is responsible for fulfilling promises and obligations of risks assumed by the company on behalf of its clients. It entails critical analysis of claims intimated and making sure ONLY valid claims are paid. Detection of fraudulent claims is key in minimizing claims costs and keeping loss ratios low. This role is based in MalawiKey ResponsibilitiesIssue discharge vouchers (DVs) for fully documented claims in a timely mannerRaise payment requisition for fully executed DVs in a timely mannerProcess and pay all service providers fee notes as per the stakeholder’s agreementAppoint investigators and other evaluators to investigate claims within stipulated timelineAnalyze adjuster/ Investigators claim reports to recommend settlement or otherwiseProcess fully documented claims and refer any suspicious claims to the supervisor