Sales manager

OVERVIEWTrident Security Company Limited is seeking an experienced, commercially driven, and results-oriented Sales Manager to lead its sales and business development activities across its security solutions portfolio.The successful candidate will drive revenue growth by acquiring new clients, developing existing client relationships, identifying new business opportunities, and managing the sales process from initial engagement through onboarding and service delivery.JOB TYPE: Full TimePOSITION: SALES MANAGERDUTIES AND KEY RESPONSIBILITIESBusiness Development and Client AcquisitionIdentify, develop, and pursue new business opportunities across the company’s security services and solutions.Generate leads through networking, referrals, market research, cold calling, client visits, tenders, partnerships, and other business development activities.Conduct client surveys and site assessments to understand prospective clients’ security requirements.Prepare and deliver sales presentations, quotations, and proposals.Manage the complete sales cycle, from prospecting and initial engagement through negotiation, closing, and handover.Build and maintain a commercially viable sales pipeline.Monitor market trends, competitor activities, and customer requirements to identify growth opportunities.Develop relationships with key decision-makers and participate in tenders, bids, and formal procurement processes where appropriate.Client Relationship ManagementBuild and maintain strong, professional, and long-term relationships with clients.Serve as a key point of contact during the sales and onboarding process.Ensure client requirements and expectations are clearly understood and communicated internally.Maintain regular communication with clients to assess satisfaction, address concerns, and identify additional business opportunities.Respond promptly and professionally to client and sales-related queries.Coordinate with relevant teams to resolve client concerns and ensure timely solutions.Conduct client reviews to strengthen relationships and improve retention.Maintain accurate and up-to-date client and prospect records.Sales Handover and Technical CoordinationWork closely with the Technical team from the proposal stage through installation and client handover.Communicate technical requirements, scope of work, and client expectations clearly to the Technical team.Coordinate site surveys, installations, and commissioning activities where required.Monitor sales-related technical work to ensure agreed timelines are achieved.Identify and escalate technical challenges affecting client delivery.Support the Technical team in resolving client-related issues during onboarding and implementation.Follow up after installation or onboarding to confirm client satisfaction and identify outstanding requirements.Reporting and Sales AdministrationProvide regular management reports on sales activities, pipeline development, opportunities, and business performance.Maintain accurate records of prospects, quotations, proposals, contracts, and sales opportunities.Provide market intelligence and competitor information to management.Track major opportunities and provide appropriate forecasts.Report on client feedback, emerging customer requirements, and potential risks.Ensure sales documentation and client information are maintained accurately and professionally.Provide accurate sales forecasts to support business planning and resource allocation.