Field Operations Technician – Region

Field Operations Technician – Region

Overview & Qualifications

Education

• Bachelor’s degree in Telecommunications, Information Technology, or a related field.

Experience & Requirements

• 1-3 years’ experience in telecom field maintenance, installation, or a related technical trade.
• Valid driver’s/rider’s license where regional travel is required.

Core Responsibilities

• Preventive Maintenance: Execute preventive maintenance rounds on regional OSP and wireless infrastructure according to schedule.
• Fault Diagnosis & Repair: Diagnose and repair reactive faults within target response and repair times and confirm service restoration with the Network Operations Centre (NOC).
• Issue Escalation: Escalate faults beyond individual capability, or requiring specialist/contractor support, promptly.
• Subscriber Support: Support subscriber installation and support/maintenance work in the region as directed by the Technical Ops Manager.
• SLA & MTTR Management: Escalate any potential breaches to SLA and Mean Time to Resolve (MTTR) that will affect customer experience.
• Quality Assurance: Adhere to quality of work, quality control and standards to ensure delivery of exceptional customer experience.
• Contractor Management: Manage contractors operating in the region and hold them accountable to SLA and quality.
• Cost & Material Control: Manage regional operational cost reduction through effective material consumption, work order review, and reconciliation with contractors.
• Inventory Management: Maintain and track field ops inventory management and control for the region.
• Health, Safety & On-Call: Always follow HSE procedures, including for roadside and travel work, and participate in the regional on-call rota.

Key Competences

• Self-reliant field technician, comfortable working with limited direct supervision in a regional setting.
• Reliable and safety-conscious; willing to travel within the region and join the on-call rota.
• Good communicator with the NOC, contractors, and local communities.

Note from Employer:

“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices.”

Only shortlisted applicants will be contacted.