Technical Customer Support

QuickMail seeks a remote support specialist for QuickMail and Mailflow. Worldwide recruitment includes Cameroon; availability must overlap UK and US East Coast hours.

Responsibilities
Own the help desk, investigate deliverability, DNS, LinkedIn automation and campaign problems, monitor queues/domain health and fraud, and resolve customer issues. Test releases, maintain AI-assisted automated checks, report reproducible bugs, coordinate incidents and retrospectives, improve documentation and the AI support agent, and lead weekly meetings/KPI follow-up.

Conditions and pay
Full-time or part-time; start date negotiable. Flexible scheduling includes occasional weekend help. USD 2,500-4,000/month depending on experience and location, approximately 1,459,250-2,334,800 FCFA/month. The US-only contractor arrangement is not assumed for Cameroon.

WWR displays 9 November 2026; closing time unspecified. Conversion: indicative, Wise, 18 October 2026, 1 USD ≈ 583.7 XAF.

Requirements

Strong technical reasoning, clear empathetic written/live communication, video-call confidence, autonomy, prioritisation and reliability. Comfortable with direct, changing feedback and continuous improvement. Customer-facing experience, deliverability/DNS/SPF/DKIM/LinkedIn knowledge, agency-account workflows and light reporting skills are advantages, not universal prerequisites. No degree or minimum years specified.