Teller

Teller at UBA Job title: Teller Reporting relationships Functionally reports into: Customer Service Manager Administratively reports to: Customer Service Manager Supervises: Nil Job objective(s) To manage cash and cheque transactions and to maintain good service delivery at teller points Duties and responsibilities Ensure prompt and efficient payment and posting of all cash and cheque transactions Ensure proper balancing on a daily basis Oversees responsibility for service delivery at teller points Any other duties as assigned by the supervisor Key performance indicators Turnaround time Customer delivery service index Amount of revenue accrued through processing of customer transactions Number of error transactions Number of shortages and overages Minimum education qualifications Degree with a minimum of Second Class (Lower Division) or its equivalent from a recognized and accredited university. Applicants must also possess a minimum of five (5) O’Level credits obtained in not more than two sittings, including Credit passes in Mathematics and English Language Key competency list Knowledge Banking operations, policies and procedures Basic Accounting Skills/competencies Professional disposition, Possess IT appreciation & application skills, Information Sourcing & Processing Skills, Ability to pay attention to detail & Customer Service orientation