Service administrator – level 2

OVERVIEWBarloworld Equipment is the official dealer of Caterpillar (Cat) earthmoving equipment for the construction, power generation and mining industries. The company also supplies genuine Cat parts and operates across several African countries, including Malawi.Barloworld Equipment Malawi invites applications from suitably qualified candidates for the position of Service Administrator – Level 2, based in Blantyre.JOB TYPE: Not specified in the advertDate Posted: Friday, 6th November 2026Application Deadline: Friday, 13th November 2026GRADE: GG 07REPORTS TO: Service ManagerDUTY STATION: BlantyrePOSITION: SERVICE ADMINISTRATOR – LEVEL 2JOB SUMMARYThe successful candidate will support service and parts business operations, manage Customer Service Representatives, oversee departmental administration, and contribute to business growth, financial performance, customer relationships and component rebuild operations.DUTIES AND KEY RESPONSIBILITIESThe successful candidate will be responsible for:1. Business Development and Financial PerformanceGenerate parts and service turnover.Drive the achievement of regional financial targets through Balanced Scorecards.Develop and implement pricing strategies for component rebuilds.Develop marketing strategies and after-sales incentive schemes.Negotiate special pricing on parts and marketing strategies with Caterpillar.2. Departmental Administration and Team ManagementManage Customer Service Representatives.Oversee the general administration and management of the department.Promote a team environment that enables maximum productivity and profitability.Lead and manage people in a team-based and participative working environment.3. Customer and Stakeholder RelationsBuild and maintain effective relationships with customers, colleagues and principals through effective communication and follow-through.Promote good customer relations.Apply effective presentation, communication and negotiation skills.4. Component Rebuild Business ManagementIdentify the organisation's strengths and weaknesses in component rebuilds.Respond to opportunities and threats in the Component Rebuild Centre (CRC) market environment.Develop strategies that support continuous growth in the component business.Develop marketing competencies for components within operations.Understand the competitive position and develop appropriate counter-strategies.Conduct regular marketing audits to monitor component sales performance.Review the CRC business plan in response to changing market conditions.Analyse and report on CRC business performance.