Field Sales Associate

Descrição

•  Quickly develop a good working knowledge of the BIMA product and service offering and the sales approaches BIMA expects of its Field Sales Associates.
• Show proactivity to continually strive to be up to date with changes to products and services.
• Talk to a range of potential customers (potential and existing) to educate them about all aspects of BIMA’s products and services and be able to answer their questions and concerns with a view to them engaging with and buying BIMA’s products and services.
• Look to upsell further appropriate products and services to existing customers.
• Evaluate the customer’s needs and match BIMA products and services to these with a view to building a long-lasting customer relationship.
• Meet or exceed sales and other goals whilst doing so in accordance with BIMA’s standards of professionalism, quality and conduct.
• Meeting Team Leaders at the agreed spot and time every day and promptly informing them of any kind of absenteeism prior to the workday.
• Wearing the BIMA field uniform daily to provide the best possible impression of the company.
• Use BIMA’s tools and systems to accurately record all customer and transaction information.
• Provide the highest quality of service to our customers, keeping updated with the latest information regarding BIMA’s products, services, policies & procedures.
• Efficiently and professionally handle customer queries and complaints.
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following to ensure resolution.
• Adhere to the company’s business code of conduct, corporate policies, guidelines, and statutory requirements.
• Actively contribute to the immediate team particularly in Team Meetings and during learning initiatives.

• Minimum Qualification: Senior High School (SHS).
• Preferred Experience: Experience in selling insurance or working in the savings and loans sector is an added advantage.