Customer Service Assistant
zChocolat
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- Local
- Forcalquier
- Zona
- Fora de África — patrocínio de visto — Fora de África, patrocínio de visto proposto
- Contrato
- Convention de stage, internship, aucune expérience requise / Étudiant
- Área
- Customer Service
- Publicada em
- 4 Novembro 2026
- Data de encerramento
- Não indicado
Informações não fornecidas pela fonte
duração, modalidade de trabalho, salário, referência
Fonte: Arbeitnow · verificada em 6 Novembro 2026 às 21:01 (hora de Paris) · local indicado pela fonte: Forcalquier
Em resumo
Parrainage de visa proposé (visa sponsorship available) selon Arbeitnow.
Descrição
We are an online business in the luxury gift market. 80% of our revenue comes from export.
Vos missions
The job will consist of :
- Corresponding with zChocolat clients via email and phone
- Taking orders over the phone
- Dealing with complaints, DHL online delivery tracking, customs problems etc
- Responding to comments left by clients online (Facebook, Trustpilot…)
- Update client information on the site where necessary
- Assisting other departments (Customer Service and Logistics) during peak seasons
Vos compétences
Respect the Z values : the client must be 100% satisfied. Adaptability, implication, reactivity, stress management.
An appreciation of group work, knowing how to manage stress and urgency during peak season.
Understanding of online tools and the internet
Customer service at Z receives few genuine contentious complaints but for each a number of emails or calls are required to guide the client through the specifics of their order and their delivery tracking.
90% of genuine disputes are linked to the delivery and customs. Therefore we are in contact with DHL customer service.
Avantages
673 Euros per month
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Parrainage de visa proposé (visa sponsorship available) selon Arbeitnow.