Manager - Key Account Management Public Sector

The Manager, Key Account Management Public Sector leads the public-sector corporate key account portfolio at MTN Cameroon. The role supports the development and execution of divisional strategy, manages and develops the team, oversees budgets and performance, and ensures compliance with applicable policies and regulations.

Key responsibilities include:
- Lead sales activities for corporate key accounts, negotiate prices and contract terms, and build relationships with senior decision-makers.
- Develop plans to grow revenue, retain customers, increase collections, and identify new business opportunities across products and services.
- Coordinate with marketing, solutions engineering, and senior management on sales promotion budgets and initiatives.
- Monitor KPIs, SLAs, performance dashboards, and continuous improvement plans; report progress and manage escalations.
- Identify risks and dependencies, recommend mitigations, and contribute to strategic and operational projects.
- Lead, coach, and develop team members, set objectives and KPIs, and foster collaboration across divisions.
- Ensure activities comply with applicable legislation, regulations, company policies, standards, and procedures.

Requirements

Education:
- Bachelor's degree in a commercial or telecommunications-related field. Additional IT, engineering, master's, or commercial qualifications are advantageous.
- Fluent in French and English; the offer also mentions fluency in the country's language and a basic command of English.

Experience:
- At least 8 years of experience selling to large organizations and the public sector, including at least 5 years in an IT or telecommunications sales position.
- At least 5 years of relevant industry experience, including 5 years with enterprise products.
- Experience supervising or managing others and working in a medium-to-large organization.
- Experience selling ICT and cloud solutions is an advantage.

Training and competencies:
- Financial analysis for non-financial professionals, sales and negotiation, commercial territory management, leadership, marketing, and experience sharing.
- Strong negotiation, communication, leadership, interpersonal, customer service, time management, and computer skills.
- Ability to manage multiple priorities, apply change-management principles, foster cooperation, analyze operations, and deliver presentations.