IT Officer

COMPANYIT OFFICERAGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company.Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way.Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project?Join AGL, the leading multimodal logistics operator on the African continent!MISSIONSApplicants must have a Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Computer Engineering or related field preferably 2 to 5 years of practical IT support/infrastructure experience.Reporting to the IT Manager, the successful person will among other things be responsible for:-DUTIES & RESPONSIBILITIES:Provide effective L1/L2 technical support to users and ensure timely resolution of IT incidents and service requests.Support LAN/WAN, Wi-Fi, switching, routing and telecommunications infrastructure.Administer and support Microsoft-based end-user and identity erwironments.Support PCs, laptops, printers, mobile devices, meeting-room/video conferencing equipment and other IT assets.Monitor infrastructure availability and proactively identify potential service interruptions.Support deployment, configuration maintenance of network and infrastructure equipmentMaintain accurate IT asset configuration records inventories, technical documentation.Participate in IT infrastructure projects, migrations, upgrades and User Acceptance TestingSupport cybersecurity controls, access management, endpoint security and compliance with company IT policies.Liaise with service providers and vendors on incidents, installations and technical projects.Support technical requirements for all AGL Malawi projects and office operations as required.Contribute to continuous improvement, automation and digitalisation initiatives.