Site Account Manager

Primary Location:   ZM   Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.   Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.   Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.   This is your opportunity to make an impact and rise above the possible.   Job posting end date: 11/17/2026     JOB TITLE: SITE ACCOUNT MANAGER – KITWE, ZAMBIA   We are looking for an Account Manager to join our Sales team in the Market Area Africa organization. In this role, you will build and maintain long-term relationships with key decision-makers at customer sites, promote Metso’s value-adding offering, and develop profitable business with high customer satisfaction across selected site accounts. You will also oversee the day-to-day operations of the Metso Zambia office and support compliance with Metso policies and procedures.   You will report to the Senior Manager Sales & Service Region Central and East Africa – South, and the role location is Kitwe, Zambia, with a hybrid working model available.     Team you will belong to     You will be part of the Central East Africa Sales team, focused on developing customer relationships, driving profitable growth, and coordinating Metso activities at customer sites.   The team collaborates with Mining Customers, Engineering and Drawing Office, Complex Proposals Commercial Team, Project Execution Team, Key Account Managers, Product Lines, Product Support, Finance, Quotation and Order Management, and Logistics. Team members are based in South Africa.     What you’ll do   Deliver profitable business growth from allocated customer sites, with a focus on Mopani and KCM, by building long-term relationships with key decision-makers, understanding customer needs, and demonstrating Metso’s added value. Drive site sales activities with the cross-organizational site account team, focusing on aftermarket opportunities while identifying capital expenditure opportunities and communicating customer requirements to capital sales. Maintain visibility of Metso activities at customer sites, coordinate appropriate resources and channels for customer-facing activities, and share key customer relationships and information with relevant account managers and teams. Maintain and share information on the installed base, equipment performance, and shutdown schedules and plans, while understanding customer capital and operating expenditure decisions and purchasing timelines. Support Accounts Receivable and payment collection activities and provide monthly performance reporting, putting mitigation actions in place to address country-level challenges. Orchestrates Customer satisfaction surveys and closed loop activities and ensures continuous improvement activities Coordinate with the South African office to support compliance with Metso policies and procedures.     What you’ll bring   Strong experience in sales, account management, with the ability to develop customer relationships, work toward targets, and support profitable business growth. Experience working in a customer-focused, fast-paced professional environment, with the ability to manage your time, work under pressure, and meet deadlines. A customer-centric and commercially focused approach, with the ability to understand customer issues and needs and translate them into profitable business solutions. Strong negotiation and influencing skills, with the ability to build trust and communicate, present, and facilitate effectively with different stakeholders. Ability to work independently and as part of a team, take initiative, manage priorities, and maintain high attention to detail and accuracy. BEng Engineering Degree or similar 3 or more years’ experience in Sales or Account Management in the mining industry will be beneficial Computer literacy, including Salesforce, Microsoft Excel, Word, and PowerPoint. Strong written and verbal communication skills, a service-oriented leadership approach, willingness to continually develop your knowledge, and flexibility to work varied hours when required to meet deadlines. Strong negotiation and influencing skills, with the ability to build trust     Nice to have   Sales experience in a similar industry. CRM experience (Salesforce) Process plant knowledge     What’s in it for you   At Metso, you will combine meaningful work with opportunities to learn, grow, and make an impact in a supportive and inclusive environment. You’ll be part of a global team where collaboration, wellbeing, and continuous learning are part of everyday work.     We support your growth and wellbeing by offering:   Purpose-led work: Contribute to enabling sustainable modern life and transforming the industry. Wellbeing: Access to wellbeing programs, occupational healthcare, and supportive services. Rewards: Competitive compensation and performance-based incentives. Flexibility: Hybrid working options to support balance and productivity. Growth: Learning pathways, mentoring, internal mobility, and global collaboration opportunities. Culture: A caring, collaborative, and inclusive workplace committed to helping you thrive.     Get in touch   Want to rise above the possible with us? Click “Apply now” to submit your application. We recognize that highly capable candidates may hesitate to apply unless they meet every listed requirement. If this role excites you, we encourage you to apply even if your experience does not align perfectly with every qualification. You may be exactly the right candidate for the role.   Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.