Various Positions

OVERVIEWOld Mutual invites applications from suitably qualified, motivated, and experienced candidates to fill four positions within its operations, customer experience, collections, and actuarial functions in Malawi.These opportunities offer candidates the chance to contribute to financial services delivery, digital lending operations, customer onboarding, loan portfolio management, actuarial analysis, financial reporting, and risk management.The positions are based in Lilongwe and Blantyre, depending on the role.JOB TYPE: Full TimeAPPLICATION DEADLINES:Operations Specialist – Friday, 6th November, 2026Collections Administrator – Friday, 6th November, 2026Junior Actuarial Specialist – Friday, 30th October, 2026Customer Experience Administrator – Friday, 6th November, 2026POSITION 1: OPERATIONS SPECIALISTLocation: LilongweJOB SUMMARYThe Operations Specialist will coordinate and supervise OMFIN's back-office operations, ensuring efficient digital loan processing, effective customer onboarding, strong operational controls, sales-agent administration, and consistent service delivery.The role will support the expansion of private employer payroll and annuitant lending, as well as government payroll lending, while promoting operational efficiency, compliance, risk management, and excellent customer service.KEY REQUIREMENTSApplicants should possess the following:A Bachelor's degree in Accounting, Finance, Banking, Business Administration, Operations Management, or another relevant discipline.At least five (5) years of relevant experience in banking, microfinance, digital lending, credit operations, or financial services operations.At least two (2) years of experience in a supervisory, team leadership, or operational coordination role.Experience managing loan processing workflows, operational controls, reconciliations, or service-level performance.Strong proficiency in Microsoft Excel and operational reporting tools.Added Advantages:Experience with core banking systems, loan management systems, and digital credit decisioning platforms.Experience managing sales-agent networks, payroll lending operations, or high-volume digital lending processes.DUTIES AND KEY RESPONSIBILITIESCoordinate daily activities of the Credit and Operations back-office team and ensure achievement of service targets.Monitor the complete loan processing journey, from application receipt and verification through credit decisioning, approval, disbursement, and post-disbursement administration.Identify operational bottlenecks, control weaknesses, and process inefficiencies and implement approved corrective measures.Develop and improve standard operating procedures, checklists, process maps, and operational controls.Ensure compliance with approved credit policies, product terms, delegated authorities, and regulatory requirements.Monitor loan application volumes, processing turnaround times, pending applications, approval queues, and disbursement performance.Coordinate with Credit, Finance, ICT, Digital, and other teams to resolve system issues and processing exceptions.Oversee the operational onboarding and performance monitoring of sales agents.Supervise relevant operational staff, assess workloads, and support staff development.Monitor operational risks relating to onboarding, disbursements, collections, system processing, and customer data.Prepare operational dashboards and management reports and recommend improvements to efficiency and customer service.KEY PERFORMANCE INDICATORSAchievement of approved loan processing turnaround times.Reduction in application backlogs and processing errors.Accuracy and completeness of operational reporting.Sales-agent onboarding turnaround time and productivity.Compliance with operational procedures and internal controls.Timely resolution of operational incidents and system exceptions.Team productivity and improved customer service.HOW TO APPLYApply through the official Old Mutual careers portal.Application Link: https://oldmutual.wd3.myworkdayjobs.com/Old_Mutual_Careers/job/Lilongwe/Operations-Specialist_JR-84815-1Closing Date: Friday, 6th November, 2026POSITION 2: COLLECTIONS ADMINISTRATORLocation: LilongweJOB SUMMARYThe Collections Administrator will support the effective administration and monitoring of OMFIN's loan portfolio by maintaining accurate collection records, reconciling repayments, monitoring arrears, and conducting early-stage collections.The role will help ensure that loan repayments are received, correctly allocated, and followed up promptly to maintain a healthy loan portfolio.KEY REQUIREMENTSApplicants should possess the following:A Bachelor's degree in Accounting, Banking, Finance, Business Administration, Microfinance, or a related field.At least two (2) years of relevant experience in loan collections, credit administration, banking operations, reconciliations, or microfinance.Basic computer literacy and proficiency in Microsoft Excel.Added Advantages:Experience in payroll deductions, loa