Field Collections Officer – Device Financing

Job Overview

• Position Title: Field Collections Officer – Device Financing
• Company/Employer: Mogo Credit Tanzania
• Job Type: Full-Time
• Job Locations: Mwanza, Dodoma, Mtwara, Mbeya, and Ruvuma
• Country: Tanzania

About the Role

Key Responsibilities & Duties

1. Field Recovery & Asset Management

• Recover financed devices in strict accordance with company policies and legal guidelines.
• Protect company assets through accurate documentation and secure transportation of recovered devices.
• Ensure proper documentation during the recovery and handover processes.
• Represent the Mogo brand professionally and ethically during all customer interactions.

2. Target Achievement & Reporting

• Meet and exceed assigned monthly collection and recovery targets.
• Maintain accurate case records and consistently update internal company systems.
• Identify and promptly report any fraudulent activities or suspicious cases.

3. Operational Collaboration & Compliance

• Collaborate effectively with the Debt Collection, Logistics, Customer Care, and Operations teams.
• Ensure all field collection activities comply with company policies, regulatory requirements, and ethical standards.
• Maintain strict confidentiality regarding customer information and data protection policies.

Qualifications & Requirements

• Work Experience: 1 to 3 years of experience in Field Collections, Asset Recovery, Field Sales, Field Operations, or Customer Service.
• Industry Background: Previous experience in device financing, microfinance, banking, or telecommunications is considered a strong advantage.
• Skills: Strong negotiation, persuasion, and interpersonal communication skills.
• Personal Attributes: High level of integrity, professional conduct, and the ability to work independently in field environments.

How to Apply