Human Resource Officer (HRO) - Tigoni

Description

Location: Tigoni

Reports to: Director

Job Summary:

The Human Resource Officer (HRO) at the establishment is responsible for managing the hotel’s  HR function. The role includes developing HR policies, overseeing recruitment, establishing performance  management systems, and ensuring compliance with labor laws and best practices. As the HR function is being  developed from scratch, the HRO will play a key role in shaping the organization’s people strategy and culture.

Key Responsibilities:

1. Recruitment & Onboarding

• Develop job descriptions in collaboration with department heads.

• Lead talent acquisition, including sourcing, interviewing, and hiring.

• Create and manage structured onboarding and induction programs.

2. Employee Relations & Engagement

• Serve as a point of contact for employee grievances and conflict resolution.

• Promote a healthy, respectful, and inclusive workplace culture.

• Design employee engagement and recognition programs.

3. Performance Management

• Implement a performance appraisal system tailored to hotel operations.

• Facilitate goal-setting, performance reviews, and feedback mechanisms.

• Support supervisors in performance improvement plans.

4. Training & Development

• Conduct a training needs analysis across departments.

• Develop a basic training calendar (compliance, customer service, hygiene).

• Coordinate internal and external training sessions.

5. Compliance & Records

• Ensure compliance with labor laws, health and safety regulations, and hotel industry standards. • Maintain accurate and confidential employee records.

• Manage contracts, warnings, disciplinary actions, and exit processes.

6. Payroll Support & Benefits Administration

• Coordinate with the finance/payroll team to ensure accurate salary processing.

• Maintain records for attendance, leave, and overtime.

• Implement staff benefits and welfare programs in alignment with the budget.

Key Performance Indicators (KPIs):

KPI Target/Indicator

HR department setup completion Fully functional HR function within 90 days Policy and documentation rollout 100% of core HR policies documented and approved within 2 months Recruitment turnaround time Average time-to-hire ≤ 30 days

Onboarding completion rate 100% of new hires complete onboarding within 7 days of joining Employee file compliance 100% completeness of all employee files within 60 days Performance review implementation 100% completion of reviews for all staff by review deadlines Training delivery At least 1 training session per department per quarter Compliance audits Zero major non-compliance issues in internal HR audits Attrition rate ≤ 10% voluntary turnover in first year (adjustable per context)

Qualifications & Requirements:

• Bachelor's degree in Human Resources, Business Administration, or related field.

• 3+ years of HR experience, preferably in the hospitality or service industry.

• Strong knowledge of labor laws and HR best practices.

• Excellent interpersonal, communication, and organizational skills.

• Self-driven and resourceful, especially in setting up new systems.

• Experience with HR software/HRIS is an advantage.