Intern – IT

Description

Organization: Jhpiego (An Affiliate of Johns Hopkins University)

Location: Dar es Salaam, Tanzania

Job ID: 2026-8321

Employment Status: Part-Time

Posted Date: November 4, 2026

Application Deadline: November 10, 2026

Job Overview

The IT Intern will provide technical and administrative support to the IT department, ensuring the efficient operation of IT systems, end-user services, and digital collaboration platforms across Jhpiego Tanzania. In this role, the intern will gain hands-on experience in IT service management, Microsoft 365 administration, network support, cybersecurity, user training, and digital workplace technologies while supporting organizational objectives in the health sector.

Key Responsibilities

1. IT Service Desk & Support

• Provide first-level technical support through the organization’s IT ticketing system.
• Log, categorize, prioritize, track, and resolve support requests according to SLAs.
• Resolve ticket queues, update users on resolution status, and escalate complex issues when needed.

2. Computer Configuration & End-User Support

• Configure, deploy, and maintain desktops, laptops, printers, scanners, and mobile devices.
• Install, upgrade, and troubleshoot operating systems and business applications.
• Assist with staff onboarding and offboarding (workstation setup, equipment allocation).
• Diagnose hardware, software, and connectivity issues while maintaining accurate IT asset records.

3. SharePoint & Microsoft 365 Support

• Support users with SharePoint Online, Teams, OneDrive, Outlook, and related M365 tools.
• Assist in organizing SharePoint content, managing access, and promoting best collaboration practices.

4. Network Infrastructure & Performance

• Monitor network performance, availability, and connectivity (LAN, WAN, Wi-Fi, VPN).
• Assist with routine maintenance, performance optimization, and network troubleshooting.
• Monitor network devices for outages or bottlenecks and maintain network documentation.

5. IT Training & Digital Literacy

• Create user-friendly guides, quick reference documents, and knowledge articles.
• Facilitate bi-weekly end-user training sessions as part of the Click Smart IT Program.
• Train staff on cybersecurity best practices, M365, SharePoint, and IT policies.

6. Information Security & Compliance

• Support endpoint protection, antivirus updates, and vulnerability management.
• Promote cybersecurity awareness and ensure compliance with data protection policies.

7. Documentation, Reporting & Projects

• Maintain accurate IT system inventories, technical procedures, and user manuals.
• Prepare periodic reports on service desk performance and infrastructure activities.
• Assist in digital transformation projects and technical setup for meetings/webinars.

Qualifications & Skills

• Education: Bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering, Telecommunications, Cybersecurity, or a related field.
• Technical Knowledge:
  • Basic computer hardware configuration and troubleshooting.
  • Windows OS, Active Directory, and Microsoft 365 (SharePoint Online, Teams, Outlook).
  • Fundamentals of networking (TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, VPN).
  • Familiarity with IT ticketing systems and IT service desk workflows.
  • Knowledge of cybersecurity principles (added advantage).
• Soft Skills: Ability to create training materials and deliver clear end-user training.

Important Notes

• Pre-Employment Screening: The selected candidate will undergo a pre-employment background investigation.
• Equal Opportunity: Jhpiego is an Affirmative Action/Equal Opportunity Employer.

How to Apply

Interested candidates should prepare a single combined document containing:

• Cover Letter
• Updated Resume / CV
• List of References

Click Here to Apply Online

Or visit: www.jhpiego.org/careers