IT Administrator

Description

Key Responsibilities

 Helpdesk & User Support

• Provide timely technical support (onsite and remote) for hardware, software, and network-related issues.
• Manage IT helpdesk requests, ensuring prompt resolution and minimal downtime.
• Train and guide staff on IT tools, security best practices, and new systems.

Systems & Network Administration

•  Administer, configure, and monitor servers, workstations, and network infrastructure (LAN/WAN, Wi-Fi, firewalls, VPNs).
• Manage user accounts, permissions, and access rights in Google Workspace and other business applications.
• Perform routine system updates, backups, and patch management.

 IT Management & Security

• Maintain and document IT assets, licenses, and inventory.
• Ensure data protection, cybersecurity, and compliance with company IT policies.
• Implement and monitor endpoint security (antivirus, firewall, data loss prevention).
• Support the rollout of IT projects, upgrades, and new technologies.

Vendor & Stakeholder Coordination

•  Liaise with external vendors and service providers to resolve escalated technical issues.
• Evaluate and recommend improvements to IT infrastructure and systems.

Qualifications & Requirements

• Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.
• Minimum 2 years of hands-on experience in IT administration, helpdesk support, or related roles.
• Strong knowledge of: Windows/Linux operating systems Google Workspace, Networking protocols (TCP/IP, DNS, DHCP, VPNs), IT security principles and tools
• Experience managing hardware (PCs, laptops, printers, VoIP, mobile devices).
• Familiarity with CRM, ERP, or cloud-based business applications is an added advantage.
• Excellent troubleshooting, communication, and organizational skills.
• Ability to work independently and prioritize tasks in a fast-paced environment.

Location: Accra

Salary: Attractive