Agent Shop and Stations - Victoria Coach Station (On-site)

Description

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.  

We're looking for motivated and driven Agent Shops and Stations for Victoria Coach Station (On-site) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.

About the Role

• Act as the face of FlixBus UK at one of the UK's busiest coach stations, Victoria Coach Station, delivering a welcoming and seamless customer experience from journey start to departure
• Assist existing and prospective customers with ticketing queries, journey information, operational updates, cancellations, and delays
• Drive revenue by selling tickets and promoting relevant FlixBus add-ons to passengers
• Support drivers and customers by conducting ticket checks, passenger check-ins, and ensuring smooth boarding processes
• Carry out vehicle audits and quality checks before departure to help maintain service standards and enhance the customer journey
• Coordinate with station partners and TfL staff to manage live departures and ensure the efficient flow of passengers through the station
• Respond to incidents, disruptions, delays, and cancellations, keeping customers informed and minimising network disruption while helping passengers continue their journeys smoothly
  

About You

• Enjoy providing great customer service and have the ability to deal with difficult situations whilst remaining professional at all times
• Have previous experience of working in a customer-facing role
• Possess excellent communication skills
• Are able to work on a flexible rota including shifts from Monday to Sunday between 06:00 and 00:00
• Thrive in high pressure, fast moving and dynamic environments
• See yourself as proactive, motivated, autonomous and have a desire to grow with a business
• Are able to prioritize key tasks and make decisions quickly on sometimes, limited information

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!  

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. 
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year. 
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life. 
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. 
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. 
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. 

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix?

At Flix, you'll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you're ready to grow and lead your journey, Flix is the place for you! 

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