Customer Service Assistant
zChocolat
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- Location
- Forcalquier
- Area
- Outside Africa — visa sponsorship — Outside Africa, visa sponsorship offered
- Contract
- Convention de stage, internship, aucune expérience requise / Étudiant
- Field
- Customer Service
- Published on
- 4 November 2026
- Closing date
- Not provided
Information not provided by the source
duration, work arrangement, salary, reference
Source: Arbeitnow · verified on 6 November 2026 at 21:01 (Paris time) · location given by the source: Forcalquier
In brief
Parrainage de visa proposé (visa sponsorship available) selon Arbeitnow.
Description
We are an online business in the luxury gift market. 80% of our revenue comes from export.
Vos missions
The job will consist of :
- Corresponding with zChocolat clients via email and phone
- Taking orders over the phone
- Dealing with complaints, DHL online delivery tracking, customs problems etc
- Responding to comments left by clients online (Facebook, Trustpilot…)
- Update client information on the site where necessary
- Assisting other departments (Customer Service and Logistics) during peak seasons
Vos compétences
Respect the Z values : the client must be 100% satisfied. Adaptability, implication, reactivity, stress management.
An appreciation of group work, knowing how to manage stress and urgency during peak season.
Understanding of online tools and the internet
Customer service at Z receives few genuine contentious complaints but for each a number of emails or calls are required to guide the client through the specifics of their order and their delivery tracking.
90% of genuine disputes are linked to the delivery and customs. Therefore we are in contact with DHL customer service.
Avantages
673 Euros per month
Find Jobs in France on Arbeitnow
Parrainage de visa proposé (visa sponsorship available) selon Arbeitnow.