Call Center Agent

الوصف

Organisation: Onfon Media Ltd

Position: Call Center Agents (5 Positions)

Location: Dar es Salaam, Tanzania

Job Category: Customer Care and Customer Support

Date Posted: November 4, 2026

Application Deadline: November 13, 2026

About Onfon Media Ltd

Onfon Media Ltd is inviting applications from qualified and motivated candidates to join its team as Call Center Agents.

Job Description: Duties and Responsibilities

1. Handling Inbound and Outbound Calls: Manage customer enquiries, resolve issues and provide information about the company’s products and services.
2. Customer Support: Assist customers with their concerns, troubleshoot problems and ensure customer satisfaction.
3. Data Entry and Documentation: Record accurate customer information in databases and maintain detailed records of customer interactions.
4. Customer Follow-Up: Follow up on customer enquiries that cannot be resolved immediately and ensure timely resolution.
5. Adherence to Procedures: Follow company scripts, guidelines and established protocols to ensure consistent service delivery.

Qualifications and Requirements

• Bachelor’s degree in a related field.
• Previous experience working in a call centre or customer support role.
• Strong active-listening and verbal communication skills.
• Good problem-solving abilities.
• Ability to multitask and manage time effectively.
• Fluency in both English and Kiswahili, including spoken and written communication.

How to Apply

Interested and qualified candidates should send their CV to the email address below:

Application Email: cv@onfonmicrofinance.co.tz

Suggested Email Subject: Call Center Agent Application – Onfon Media

Application Deadline: November 13, 2026

Applicants are encouraged to submit their applications before the closing date.